About Victor Long
More than 20 years inside the businesses. Not beside them.
Victor Long learned analytics the way operators do — by needing the answers. Call center manager, director, general manager, COO: more than 20 years of running the numbers because the results were his to deliver.
Who is Victor Long?
An operator who ran operations for more than 20 years and built the analysis they ran on. He has held P&L responsibility for a statewide technology contract, scaled a small company's operations as COO, and built the forecasts, scorecards, and databases behind all of it — himself.
He's spent his career on your side of the desk.
The Career
Where has he done the work?
Chief Operating Officer
E-Lux Electric Bikes · Fountain Valley, CA
Built customer service, inventory, warehouse, accounting, and financial forecasting from the ground up. Implemented and administered the company's ERP system. Principal author of the business plan.
Account General Manager II
IGT · Madison, WI
Ran the end-to-end technology contract for the Wisconsin Lottery for ten years and provided regional operations support for five more states in the Midwest. Developed and implemented a customized customer scorecard for key performance indicators (KPIs).
Business Operations Manager → Senior Manager, Call Centers
IGT · Austin, TX
Ran forecasting and planning for a multi-site contact center; promoted to senior manager with overall responsibility for the 200-seat operation; lifted service levels, customer satisfaction, and employee retention.
Survey Programmer & Data Analyst
Feedback Systems · Long Beach, CA
Automated paper-based marketing research surveys on handheld devices. Used programming techniques to customize the surveys with branching and control bias with randomization. Analyzed survey results, prepared customer reports, and managed client relationships.
Director of Customer Service, Enterprise Accounts
New Horizons Computer Learning Centers · Anaheim, CA
Led customer service and administration for large corporate accounts. Used root cause analysis to cut invoices aged over 120 days by half.
Call Center Manager & Underwriting Manager
Progressive Insurance · Austin, TX and Colorado Springs, CO
Served in multiple management roles, including call center manager, underwriting manager, quality assurance manager, and training manager. Used data and statistical analysis to drive forecasting and decision-making.
The Credentials
What's behind the judgment?
Formal training on both sides of the work: the business and the math. That foundation started with a postgraduate program in data science and business analytics in 2023, and it's kept current since: a CMA credential in 2025, and Microsoft Certified: Power BI Data Analyst Associate in 2026. The toolkit — Excel, SQL, Python, and Power BI — stays sharp because the credentials behind it do too.
Certified Management Accountant
CMA — the accounting credential built for operating decisions.
Post-Graduate Certificate, Data Science
The University of Texas at Austin, 2023. Seven applied projects in machine learning, both supervised and unsupervised techniques. Practical projects with real-world data.
MBA, Business Management
Texas State University
Microsoft Certified: Power BI Data Analyst Associate
The Method
Why does the operating background matter?
Because the analysis starts with the operation, not the data. Victor learns how a business actually runs.
Discovery & scoping
Victor will meet you to understand your business goals, available data sources, and decision-making pain points, then agree on specific, bounded questions the engagement will address.
Exploratory analysis & validation
Victor will assess data quality and structure before committing to an approach, since what's actually possible often only becomes clear once the data have been examined firsthand.
Analysis & delivery
Victor will build and validate the analysis against the scoped questions, then deliver findings in a format you can act on, paired with a plain-language walkthrough of what the results do and don't support.
Now you know Victor. Let him get to know your numbers.
One free call. More than 20 years in the operator's chair, put to work on your question.
Book a Free Strategy Call